Frequently Asked Questions

This is where we try and capture the commonly asked questions

Q: Who runs Kitenga?
A: We are a family of Bruce, Nikki and 3 girls.

Bruce works in the city as a computer consultant. Nikki runs Kitenga, as well as working in a number of voluntary roles including as a hockey coach. We have many interests including a number of sports. In particular Hockey, Under Water Hockey and Equestrian. We also enjoy fishing, free diving, tramping and the outdoors.

Q: What forms of payment do you accept?
A: We accept Visa, Master Card, Cheque or cash

Q: What is needed for a reservation?
A: In order to confirm a reservation, we require a deposit of 25% of the total stay, or a current credit card number with expiry date as a guarantee.

Q: What if we Cancel?
A: We will try our best to replace any cancelled booking. However, in the event that we are unable to replace a booking that is cancelled within 30 days of the booking, then 25% of the total cost will be charged. If the cancellation is within 7 days of the booking, 50% of the total cost can be charged. A 24-hour cancellation or no show, 100% of the total cost will be charged. Some consider purchasing travel insurance which would cover the cost if you need to cancel.

Q: Is Kitenga a good place for a romantic weekend away

A:Yes it is an ideal location for a romantic weekend away. While Kitenga is attached to the main house there is no internal access and it is designed to give maximum privacy. We provide a special breakfast served in the unit that you can enjoy at your leisure. The view and atmosphere is ideal to relax and soak up the environment.  And there are plenty of beautiful walks or you can enjoy the swimming pool or spa. There is also a great DVD/home theatre system if you want to enjoy a DVD.
When booking, ask about our gourmet dinner hamper and we can also provide special lunches on request.

Q: What are some things that are special in the Clevedon area?
A: Clevedon is home to polo and there are polo games on most weekends during the summer. See the Auckland Polo web site for further information. There is some great information about Clevedon on the Clevedon web site One of our favourites is a walk in Duders Regional Park, which is a peninsula situated on the Tamaki Strait with breathtaking views of the Hauraki Gulf. This historic farm park has numerous walking and riding tracks from which to see the wonderful variety of birdlife.